Guest Satisfaction Survey

Ideal Choice in Hotels in Puerto Rico

We were pleased to host your stay at Tropical Inns, a group of peaceful Puerto Rico hotels, and we value your opinion. Please complete the following form to let us know how we can maintain the highest levels of service in the future so we can remain one of the top choices in PR hotels. Help Tropical Inns offer the ultimate lodging experience among hotels in Puerto Rico!

*First Name:

*Last Name:

Company Name:

Address:

Address 2:

City:

Zip:

*Email:

*Tropical Inns property name:

Where you here for? BusinessPleasureGroupOtherNo Comment

How did you hear about us?

How would you rate our hotel on an overall basis? ExcellentGoodAverageFairPoorNo Comment

Front Desk Services

	Excellent	Good	Average	Fair	Poor	No Comment
Welcome received upon arrival
Accuracy of reservation
Accuracy of description of facilities and amenities
Accuracy of billing at check-out

Housekeeping Services

	Excellent	Good	Average	Fair	Poor	No Comment
Cleanliness of room first entering
Cleanliness and servicing during your stay
Guest supplies and amenities
Room comfort
Functionality of in-room features and amenities
Bathroom cleanliness
Overall courtesy and friendliness

Room Accommodations

	Excellent	Good	Average	Fair	Poor	No Comment
General condition of room
Room temperature control
Plumbing
TV
Décor
Facilities
Overall hotel cleanliness
Recreational facilities
Food & Beverage
Quality of food
Efficiency of service
Price/ Value of food
Overall courtesy and friendliness
Staff attitude
Staff friendliness and courtesy
Staff’s ability to respond to your needs

Overall Stay

Would you consider staying with us again? YesNo

Would you recommend this hotel to friends and colleagues?

Did you encounter any problem during your stay? YesNo

How satisfied were you with the actions we look to solve this problem?

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